Frequently Asked Questions

Quick answers to the questions our customers ask most, from ordering and payment to delivery times, product authenticity and returns. If you cannot find what you need here, the contact page reaches our support team seven days a week.

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How long does delivery take?

Orders placed before 2pm are usually dispatched the same working day. Standard shipping is Royal Mail Tracked 24, so most UK mainland orders arrive the next working day. Every parcel is trackable from our track order page from the moment it leaves us, and you will receive the tracking reference by email at dispatch.

Is the packaging discreet?

Yes. Every order ships in plain packaging with no product names, brand logos or any mention of the contents on the outside. The label shows only the delivery details, and nothing about the parcel identifies what is inside or where it was bought.

What payment methods do you accept?

We accept major debit and credit cards as well as cryptocurrency at checkout. Card payments are processed over a secure encrypted connection, and crypto payments are confirmed automatically. If a payment fails, nothing is charged and you can simply try again or switch methods.

How do I know your products are genuine?

Every product we stock comes through verified supply lines and carries batch level lab results. Packaging includes the brand’s own authenticity features such as holographic seals and QR verification codes where the brand provides them. Our guide to spotting fake THC vapes explains exactly what to check on any product, from any shop.

Which product should a beginner choose?

A lower strength disposable is the usual starting point: nothing to set up, a predictable dose per puff and a modest price while you learn your preference. Read the buyer’s guide first, start with one draw and wait a full ten minutes before judging the effect. You can move to cartridges or stronger devices once you know what suits you.

Can I return a product?

Unopened products in their original sealed packaging can be returned in line with our returns and refund policy. For hygiene and safety reasons opened consumables cannot be returned, but if anything arrives damaged or incorrect, contact us with your order number and photos and we will put it right.

Do you have an age requirement?

Yes. Every product on this site is strictly for adults aged 18 and over, and we operate age verification at checkout. Please store all vapes, edibles and extracts well away from children and pets, and never share products with anyone underage.

My vape is not working. What should I check first?

Check the battery is charged and switched on, the cartridge is screwed in finger tight rather than fully tightened, and the airflow holes are clear. Cold oil is a common culprit, so warm the device in your hands for a minute. Our troubleshooting guide walks through every common fault and fix in order.

Do you restock sold out products?

Yes, the popular lines restock every week. If a favourite shows as out of stock, add it to your wishlist and check back within a few days. Restocks of the biggest brands tend to move fast, so ordering early in the day gives you the best chance during busy periods like weekends and holidays.

Can I change or cancel an order?

If your order has not been dispatched yet, contact us as soon as possible with your order number and we can usually amend the address, swap an item or cancel entirely. Once a parcel is with Royal Mail we can no longer change it, but you can refuse delivery and we will treat it as a return once it arrives back with us.

Still stuck? Send us a message through the contact page with your order number and we will get back to you the same day wherever possible.

One last tip: bookmark this page. We update it whenever a new question starts arriving often, and the guides linked throughout the blog go deeper on strains, strength, device care and staying safe. Between the two you will find an answer to almost anything about buying and using THC vapes in the UK.