Last updated June 2026. This policy explains when and how you can return an item and receive a refund from THC Vape Shop UK.

Our Returns Window

If something is wrong with your order, contact us within 14 days of delivery and we will put it right. Faulty or incorrect items are eligible for a replacement or refund.

Conditions for Returns

For hygiene and safety reasons, opened or used consumable products cannot be returned unless they are faulty. Items must be unused and in their original packaging where a return is accepted.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, contact us with your order number and a photo and we will arrange a replacement or refund.

Refunds

Approved refunds are issued to your original payment method. Please allow a few working days for the refund to appear.

How to Start a Return

To start a return, contact our team through the contact page with your order details.